Happy Mobility FAQ’s
The questions and answers listed are some of those that we get asked on a regular basis but if we haven’t answered all your questions then please get in touch.
What services does Happy Mobility provide?
Happy Mobility provides door-to-door wheelchair passenger transport taxi service, Group Tour Charter Hire and Independent Accessible Day trips to the differently abled community.
What are your operating hours?
Happy Mobility’s operating hours are Monday to Sunday, from 7.00am to 6.00pm. After hours availability are required to be pre-booked.
Does Happy Mobility do wheelchair passenger transport?
Happy Mobility specialises in wheelchair passenger taxi services to Doctors, Hospitals, Rehabilitation, Church and Shopping to name a few. Bringing freedom and independence to differently abled community, by providing a friendly, professional, and stress-free total mobility taxi service.
Does Happy Mobility vehicles come with a wheelchair Hoist or a ramp?
All Happy Mobility vehicles have either a wheelchair hoist or a wheelchair ramp.
Does Happy Mobility do Bariatric Wheelchair Hoist?
Happy Mobility has one of the longest and the widest hoist in New Zealand. Hoist length 1600mm x Width 920mm and loading capacity of 500kgs. Enough space to take stretchers with an assistant on it.
How many wheelchairs can a van take with Happy mobility?
Happy Mobility has various vehicle sizes ranging from one wheelchair up to five wheelchairs at a time. Just reach out to us for more information.
Do you have to be elderly or disabled to use Happy Mobility?
No. Happy Mobility provides companion services to the general community as well. If you need our help, we are there for you.
Why should I choose Happy Mobility
Happy Mobility is the only Total Mobility Operator with maximum 5-Star ratings on Google in New Zealand. Our excellent reputation is based on our modern transportation, complete with safe and secure wheelchair hoist. Professionally trained, certified, and first-aid compliant team. A team always willing to go the extra mile to make your trip a pleasurable one. An emphasis on your safety and comfort. Affordability.
Do the drivers turn up on time?
Happy Mobility have an excellent record of fulfilling its commitment. The drivers keep you informed when they are on their way to you. They announce their arrival with a text message. Booking confirmation sent to you by text, has a link to track your driver on their way to pick you up so that you know exactly where they are.
Will the driver come to our door and help us?
Our drivers are always willing to go the extra mile. They come to your door and assist you to the vehicle. If required and informed in advance, they even come with a portable ramp to take you down a couple of steps.
Is Happy Mobility expensive to use?
Happy Mobility is very competitive and absolutely transparent in its pricing. We have a fare estimator on our website www.happymobility.nz that lets you know an approximate fare to expect for your ride. Please read the notes.
Is Happy Mobility available in the evenings and weekends?
Happy Mobility is available in the evenings and weekends if its pre-arranged.
Can I take family and support person in the vehicle?
Yes. The more the merrier.
Does Happy Mobility do Airport Transfers?
Yes. All Airport transfers are Meet & Greet. Advance reservations are required on all airport transfers.
Does Happy Mobility do out of town trips?
Yes. All Airport transfers are Meet & Greet. Advance reservations are required on all airport transfers.
Does Happy Mobility do out of town trips?
Yes. Happy Mobility does regular trips to Hamilton Gardens, Hobbiton. We will be adding many more places in visit in the year 2024.
Does Happy Mobility accept Total Mobility Cards?
Yes, we accept Total Mobility Cards. Happy Mobility are a licensed Total Mobility Taxi Service operator for Auckland.
What’s the discount available on Total Mobility Cards?
Total Mobility customers can receive a 75% discount off taxis fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy. The following table shows examples of how fares are calculated after the 75% discount.
| CASH FARE WITHOUT SUBSIDY | SUBSIDY AMOUNT | PRICE PAID BY CUSTOMER |
| $120 | $60 | $60 |
| $100 | $60 | $40 |
| $80 (fare cap) | $60 | $20 |
| $60 | $45 | $15 |
| $40 | $30 | $10 |
| $20 | $15 | $5 |
For information about travelling outside of Auckland or visitors to Auckland with the scheme, see our guidelines for Total Mobility travel.
Is Happy Mobility an ACC registered vendor?
Yes, Happy Mobility is an ACC Registered Vendor. To avail of our services, please talk to your ACC Case Manager and quote Happy Mobility Vendor ID: VBH423.
How do we pay for our trip?
All our vehicles have Eftpos machines. If you wish to avail regular transport services, then talk to they team and they will happy to open an account for you.
Does Happy Mobility accept Cerebral Palsy Cards?
Yes, Happy Mobility accepts Cerebral Palsy Cards.
Does Happy Mobility do Gift Vouchers?
Gift Vouchers are a perfect way of gifting your loved ones. Yes, Happy Mobility do Gift Vouchers as per your requirements with a validity of 12 months and it can be used over multiple rides. It also comes at a 10% Discount on the full value.
Does Happy Mobility have an App?
Yes, Happy Mobility have an App that allows you to make your own bookings and also cancel them, if required.
Can we track our ride on the Happy Mobility App?
Yes, you can track your ride and also share your location with others.
Can we save our frequent addresses as favourites on the Happy Mobility App?
Yes. You can save your addresses as favourites and re-use the addresses multiple times to make multiple bookings.
Can we have a history of all our trips in the Happy Mobility App?
Yes. Your history of rides are saved by the App for you to view at any time by logging into your account.