Happy Mobility FAQ’s
What services does Happy Mobility provide?
Happy Mobility offers a range of services tailored to meet the needs of individuals with disabilities:
- Door-to-Door Wheelchair Passenger Transport Taxi Service:We provide convenient and reliable wheelchair taxi transportation solutions for wheelchair users, ensuring safe and comfortable travel from one location to another.
- Group Tour Charter Hire:Our group tour charter hire service caters to the unique requirements of organized trips for individuals with disabilities. We offer flexible scheduling and accessible vehicles to accommodate group travel needs.
- Independent Accessible Day Trips:Explore new destinations and enjoy enriching experiences with our independent accessible day trips. We organize outings to various attractions, ensuring accessibility for all participants.
What are your operating hours?
Happy Mobility operates seven days a week, providing convenient accessibility during the following hours:
- Monday to Sunday: 6:00 AM to 6:00 PM
For services outside these hours, advance booking is required. Our commitment to accessibility extends to accommodating your scheduling needs beyond regular operating hours.
Contact Happy Mobility today to inquire about our services and to schedule transportation tailored to your specific requirements.
Does Happy Mobility do wheelchair passenger transport?
Happy Mobility specializes in wheelchair taxi services tailored to various needs, including transportation to:
- Doctors’ Appointments
- Hospitals
- Rehabilitation Centres
- Churches
- Shopping Centres
Our mission is to empower the differently-abled community by offering a friendly, professional, and stress-free mobility taxi service. Experience freedom and independence with our dedicated wheelchair accessible transportation solutions to make your accessible journey comfortable.
Contact Happy Mobility today to book your accessible transportation and enjoy peace of mind knowing you’re in capable hands.
Does Happy Mobility vehicles come with a wheelchair Hoist or a ramp?
Happy Mobility ensures accessibility for all disabled passengers with our fleet of vehicles equipped with either a wheelchair hoist or a wheelchair ramp.
- Wheelchair Hoists: Ideal for easy lifting and securing of wheelchairs.
- Wheelchair Ramps: Facilitate smooth entry and exit for wheelchair users.
Our commitment to accessibility means you can rely on us for convenient and hassle-free Disability transportation solutions tailored to your needs.
Contact Happy Mobility today to inquire about our wheelchair accessible vehicles and book your journey with confidence.
Does Happy Mobility do Bariatric Wheelchair Hoist?
Looking for reliable bariatric wheelchair hoists? Happy Mobility has you covered. Known for its high-quality mobility solutions, Happy Mobility offers one of the longest and widest hoists in New Zealand.
Key Features:
- Impressive Dimensions: Length of 1600mm and width of 920mm.
- High Loading Capacity: Can support up to 500kgs.
- Versatile Use: Spacious enough to accommodate Non-Emergency Patient Transfers on stretchers with an assistant.
With such robust specifications, Happy Mobility’s hoists are perfect for bariatric needs, ensuring safety and comfort for users.
Explore more about Happy Mobility’s bariatric wheelchair hoists and why they are the top choice for enhanced mobility support in New Zealand.
How many wheelchairs can a van take with Happy mobility?
Curious about how many wheelchairs a van can carry with Happy Mobility? Our versatile fleet includes vehicles that can accommodate anywhere from one to five wheelchairs at a time.
Vehicle Options:
- Small Vans: Suitable for one wheelchair.
- Medium Vans: Can carry two to three wheelchairs.
- Large Vans: Designed to transport up to five wheelchairs simultaneously.
Contact us today for more information and to find the perfect mobility solution for your needs. Discover why Happy Mobility is the leading choice for wheelchair-accessible transportation in New Zealand.
Do you have to be elderly or disabled to use Happy Mobility?
No, you don’t have to be elderly or disabled to benefit from Happy Mobility’s services. We proudly offer companion services to everyone in the community, ensuring that anyone who needs assistance can count on us.
Who Can Benefit from Happy Mobility?
- Anyone in Need: Our services are open to all, whether you’re recovering from surgery, needing extra help for an outing, or simply requiring mobility support.
- Companion Services: From medical appointments and social events to daily errands, we provide reliable and friendly assistance.
At Happy Mobility, our mission is to make their everyday life easier and more accessible for everyone. Get in touch with us today to find out how we can support you or your loved ones. We’re here to help!
Why should I choose Happy Mobility?
Choosing Happy Mobility means opting for the highest-rated Total Mobility Operator in New Zealand, with maximum 5-star rating on Google. Here’s why we stand out:
Key Reasons to Choose Happy Mobility:
- Top-Rated Service: We are proud to be the only Waka Kotahi NZ Transport Agency Total Mobility Operator in New Zealand with consistent 5 star ratings on Google.
- Modern Transportation: Our fleet is equipped with state-of-the-art vehicles, ensuring a comfortable and safe journey for all passengers.
- Safe and Secure Wheelchair Hoists: Our vehicles feature advanced wheelchair hoists, providing secure and easy access.
- Professional Team: Our staff is professionally trained, certified, and first-aid compliant, ready to assist with any need.
- Exceptional Customer Service: Our team goes the extra mile to make every trip enjoyable and stress-free.
- Focus on Safety and Comfort: We prioritize your safety and comfort, ensuring a smooth and pleasant experience.
- Affordable Rates: Quality service doesn’t have to break the bank; we offer competitive pricing for all our mobility solutions and ensure availability and affordability of transport.
Experience the difference with Happy Mobility, where your satisfaction and well-being are our top priorities. Contact us today to learn more about our services and how we can assist you.
Do the drivers turn up on time?
Absolutely! Happy Mobility has an impeccable track record of punctuality and reliability. Here’s why our drivers stand out:
Punctuality Assurance:
- Reliability: We take pride in fulfilling our commitments on time, every time.
- Real-Time Updates: Our drivers keep you informed throughout the process. You’ll receive a text message when they’re enroute and another when they’re about to arrive.
- Booking Confirmation with Tracking: Upon booking, you’ll receive a confirmation text with a link to track your driver’s location in real-time. This ensures you know exactly when to expect them.
Experience the peace of mind that comes with knowing your mobility transportation needs are in capable hands. Trust Happy Mobility for prompt, efficient, and hassle-free wheelchair taxi service. Contact us today to schedule your next ride!
Will the driver come to our door and help us?
Absolutely! At Happy Mobility is a disability taxi service with a difference. We pride ourselves on providing exceptional service that goes above and beyond. Here’s what you can expect from our drivers:
Personalized Assistance:
- Door-to-Door Service: Our drivers will come directly to your door to assist you into the vehicle.
- Friendly Support: We go the extra mile to ensure you feel comfortable and supported throughout your journey.
- Accessibility Solutions: If needed and informed in advance, our drivers can even bring along a portable ramp to help navigate a few steps with ease.
Experience the convenience and care of Happy Mobility’s personalized service. Let us take the stress out of wheelchair mobility transportation, so you can focus on enjoying the journey. Contact us today to book your ride!
Is Happy Mobility expensive to use?
Not at all! Happy Mobility offers competitive pricing and complete transparency in its rates. Here’s why we’re the smart choice for your transportation needs:
Affordable and Transparent Pricing:
- Competitive Rates: We strive to offer some of the most competitive rates in the industry, ensuring affordability for all.
- Clear Pricing Structure: Our pricing is transparent, with no hidden fees or surprises.
- Value for Money: Enjoy top-quality service without breaking the bank, thanks to our cost-effective solutions.
Experience the peace of mind that comes with knowing you’re getting excellent value for your money with Happy Mobility. Contact us today to learn more about our pricing and book your next ride!
Is Happy Mobility available in the evenings and weekends?
Absolutely! Happy Mobility offers flexible scheduling to accommodate your needs, including evenings and weekends. Here’s what you need to know:
Flexible Availability:
- Pre-Arranged Service: We are available in the evenings and weekends, provided arrangements are made in advance.
- Convenient Scheduling: Simply let us know your preferred time, and we’ll work with you to ensure a seamless experience.
- Tailored Solutions: Whether it’s a weekend outing or an evening appointment, we’re here to provide reliable transportation whenever you need it.
Experience the convenience and reliability of Happy Mobility’s flexible scheduling options. Contact us today to arrange your transportation for evenings and weekends!
Can I take family and support person in the vehicle?
Absolutely! At Happy Mobility, we understand the importance of having your loved ones by your side, especially during your travels. Here’s why we welcome them with open arms:
Compassionate Transportation:
- Family and Support Persons Welcome: Your family members and support persons are not just welcome; they’re encouraged to join you on your journey.
- Comfort in Companionship: We believe that having familiar faces nearby can provide comfort and reassurance during transportation.
- Share the Experience: Whether it’s a supportive friend or a caring family member, bringing them along ensures you have the support you need every step of the way.
Experience the warmth and compassion of Happy Mobility’s inclusive transportation. Contact us today to arrange your ride and ensure that your loved ones can accompany you on the journey!
Does Happy Mobility do Airport Transfers?
Yes. Experience Seamless Airport Transfers with Happy Mobility!
Are you planning your next journey, whether it’s a domestic trip or an international adventure? Let Happy Mobility take care of your airport transportation needs with our compassionate and reliable services tailored for wheelchair users, disabled individuals, and all travellers alike.
Your Journey Starts Here:
- Warm Meet & Greet: Feel embraced and welcomed as our friendly staff awaits you at the airport, ready to assist you every step of the way.
- Dedicated Support for All: We provide specialized support for wheelchair users and disabled individuals, ensuring their comfort and convenience throughout the journey.
- Advance Booking: Secure your peace of mind by booking your airport transfer in advance, guaranteeing a seamless experience for your arrival or departure.
- Domestic and International Travelers Welcome: Whether you’re traveling within the country or flying in from abroad, Happy Mobility is here to ensure your journey is smooth and stress-free.
Embark on your travels with confidence and comfort, knowing that Happy Mobility is dedicated to making every step of your journey memorable and enjoyable. Contact us today to reserve your airport transfer and experience the difference firsthand
Does Happy Mobility do out of town trips?
Yes, Embark on Memorable Out-of-Town Trips with Happy Mobility!
Dreaming of exploring new destinations beyond the city limits? Let Happy Mobility be your trusted companion for unforgettable out-of-town adventures. Whether you’re planning a scenic getaway, a family vacation, or a business trip, we’re here to ensure your journey is as seamless as possible.
Your Gateway to Adventure:
- Tailored Out-of-Town Trips: From picturesque countryside escapes to bustling urban excursions, we customize your trip to suit your unique preferences and needs.
- Expert Meet & Greet Service: Start your journey with a warm welcome and personal assistance from our dedicated staff, making every moment of your trip special.
- Advanced Reservations: Secure your spot and peace of mind by booking your out-of-town trip in advance, ensuring hassle-free transport for disabled, when you need it most.
- Unforgettable Experiences: Whether you’re traveling solo, with loved ones, or for business, our goal is to make your trip memorable and enjoyable from start to finish.
Set off on a journey filled with excitement, comfort, and unforgettable moments with Happy Mobility. Contact us today to plan your next out-of-town adventure and discover the joy of stress-free travel!
Does Happy Mobility do out of Auckland tours?
Yes, Explore Beyond the City Limits with Happy Mobility!
Curious about venturing beyond the hustle and bustle of city life? Happy Mobility is your ticket to unforgettable out-of-town adventures. Here’s what you need to know:
Exciting Out-of-Auckland Trips:
- Hamilton Gardens and Hobbiton Excursions: Join us on exciting trips to iconic destinations like Hamilton Gardens and Hobbiton, where you can immerse yourself in natural beauty and fantasy realms.
- More Destinations Coming Soon: Stay tuned for even more thrilling destinations in 2024! We’re constantly expanding our list of places to visit, ensuring there’s always something new to discover.
Experience the thrill of exploration with Happy Mobility’s out-of-town trips. Contact us today to book your next adventure and embark on unforgettable journeys into the heart of New Zealand’s beauty and culture!
Does Happy Mobility accept Total Mobility Cards?
Yes, we accept Total Mobility Cards. Discover Seamless Travel with Happy Mobility’s Total Mobility Service!
Are you a Total Mobility Card holder seeking reliable wheelchair taxi options, Look no further! Happy Mobility proudly accepts Total Mobility Cards, ensuring safe, accessible and affordable travel for all. Here’s what you need to know:
- Effortless Payment: Use your Total Mobility Card effortlessly for a variety of activities, from school drop-offs to work commutes, making your travel experience stress-free.
- Licensed Operator: Happy Mobility is a licensed Total Mobility Taxi Service operator for Auckland, committed to providing safe and reliable disability taxi solutions for your every need.
- Accessible Travel for All: Whether you’re taking the kids to school, heading to work, or exploring New Zealand’s beauty, we’re here to make your journey comfortable and convenient with our companion driving services.
- Exploring Nature: Need a breath of fresh air? Let us take you on scenic nature visits and outdoor adventures, ensuring you can enjoy the beauty of New Zealand without any transportation worries.
- Group Gatherings: Planning a day out with friends or family? Our spacious vehicles are perfect for accommodating groups of all sizes, ensuring everyone can travel together comfortably.
- Cinema Excursions: Catching the latest blockbuster at the cinema? Let us handle the transportation, so you can focus on enjoying the show without any stress or hassle.
- Diverse Opportunities: Explore the myriad of activities disabled individuals can enjoy through the extensive New Zealand database, including cultural events, sports activities, and community gatherings.
- School Runs: Ensure your children get to school safely and on time with our reliable transportation services, giving you peace of mind throughout the school year.
Experience the convenience and accessibility of Happy Mobility’s Total Mobility Service for all your wheelchair passenger transportation needs. Contact us today to schedule your ride and enjoy stress-free travel with your Total Mobility Card!
What’s the discount available on Total Mobility Cards?
Total Mobility customers can receive a 75% discount off taxis fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy. The following table shows examples of how fares are calculated after the 75% discount.
|
CASH FARE WITHOUT SUBSIDY |
SUBSIDY AMOUNT |
PRICE PAID BY CUSTOMER |
|---|---|---|
|
$120 |
$60 |
$60 |
|
$100 |
$60 |
$40 |
|
$80 (fare cap) |
$60 |
$20 |
|
$60 |
$45 |
$15 |
|
$40 |
$30 |
$10 |
|
$20 |
$15 |
$5 |
For information about travelling outside of Auckland or visitors to Auckland with the scheme, see Auckland Transport guidelines for Total Mobility travel.
Is Happy Mobility an ACC registered vendor?
Yes, Happy Mobility is proud to be your ACC Registered Partner, dedicated to providing compassionate support throughout your recovery journey. Here’s what you need to know:
Compassionate Support for Every Step:
- Effortless Access: As your trusted ACC Registered Vendor, we ensure seamless access to our comprehensive and companion driving services, including wheelchair van transportation assistance for GP visits, physiotherapy sessions, chiropractic appointments, acupuncture treatments, lab tests, specialist visits, and more.
- Expert Assistance: Our compassionate team understands the importance of your journey. We’re here to provide expert assistance, whether it’s arranging non emergency passenger transportation to and from medical appointments, rehabilitation centres, or other essential destinations.
- Efficient Coordination: Simply communicate with your ACC Case Manager and provide our Vendor ID: VBH423. We’ll handle the rest, ensuring smooth coordination and support throughout your accessible transportation needs.
- Comprehensive Care: From arranging mobility transportation for various medical appointments to ensuring you reach your destinations safely and comfortably, count on us for comprehensive care tailored to your needs.
Experience the compassion and support of Happy Mobility, your dedicated ACC Registered Vendor. Contact us today to learn more about how we can assist you with transportation services on your journey to wellness. Let us be your trusted companion throughout your disability taxi transportation needs!
How do we pay for our trip?
Curious about payment options for your journey? At Happy Mobility, we’ve made it easy and convenient for you. Here’s what you need to know:
Convenient Payment Methods:
- Eftpos Machines: All our vehicles are equipped with Eftpos machines, allowing you to pay for your trip securely and conveniently using your debit or credit card.
- Cash Payments: Prefer to pay with cash? No problem! You can also settle your fare with cash for added flexibility.
- Account Setup: Interested in regular transport services? Simply reach out to our team, and we’ll be delighted to assist you in opening an account for seamless and hassle-free payments.
- Industry-Leading Payment Security: Rest assured, your payments are processed with the highest level of security and encryption, ensuring your financial information is always protected.
Experience the ease and convenience of payment with Happy Mobility. Contact us today to schedule your ride and enjoy stress-free travel with flexible payment options!
Does Happy Mobility accept Cerebral Palsy Cards?
Wondering if Happy Mobility accepts Cerebral Palsy Cards? Absolutely! Happy Mobility proudly accepts Cerebral Palsy Cards, ensuring accessibility and convenience for all. Here’s what you need to know:
Seamless Acceptance of Cerebral Palsy Cards:
- Accessibility for All: At Happy Mobility, we prioritize inclusivity and accessibility, welcoming Cerebral Palsy Cards for hassle-free mobility taxi services.
- Convenient Travel: Whether you’re heading to medical appointments, therapy sessions, or leisure outings, you can rely on Happy Mobility to accommodate your assisted driving needs.
- Expertise in Assistance: Our team is trained to provide expert assistance and support to individuals with Cerebral Palsy, ensuring a comfortable and stress-free travel experience.
- Transparent and Trustworthy Service: Count on Happy Mobility for transparent pricing and trustworthy service, making us your top choice for companion driving and accessible transportation solutions.
Experience the convenience and reliability of Happy Mobility’s acceptance of Cerebral Palsy Cards. Contact us today to schedule your ride and enjoy seamless travel experiences tailored to your needs!
Does Happy Mobility do Gift Vouchers?
Looking for the perfect way to support and empower individuals with disabilities? Happy Mobility offers Gift Vouchers tailored to their needs, providing accessibility and convenience. Here’s what you need to know:
Convenient and Inclusive Gifting:
- Enhanced Mobility: With the flexibility of using the voucher across multiple rides and a 12-month validity period, recipients can enjoy enhanced mobility and independence.
- Special Discount: Additionally, recipients benefit from a special 10% discount on the full value of the voucher, maximizing savings and making transportation more affordable.
- Empowering Accessibility: Gift Vouchers from Happy Mobility empower individuals with disabilities by providing them with convenient and accessible transportation options.
- Customizable Options: Our Gift Vouchers can be personalized to meet the unique requirements of individuals with disabilities, ensuring a thoughtful and practical gift.
Message to Trusts and Organizations: By offering Happy Mobility Gift Vouchers to individuals with disabilities, Trusts and Organizations can play a vital role in promoting accessibility and inclusivity. Together, we can empower individuals to access essential services, engage in meaningful activities, and enjoy greater freedom and independence. Contact us today to learn more about how you can support accessibility and convenience for individuals with disabilities through Happy Mobility Gift Vouchers!
Does Happy Mobility have an App?
Yes, Discover the Happy Mobility App: Your Ultimate Booking Solution!
Happy Mobility offers a user-friendly Android and Apple store app that puts booking convenience at your fingertips. Here’s what you need to know:
Seamless Booking Experience:
- User-Friendly Interface: Our app boasts a user-friendly interface, making it easy for you to book your rides with just a few taps.
- Convenient Booking and Cancellation: With the Happy Mobility app, you can effortlessly make your own bookings and even cancel them if plans change, all from the palm of your hand.
- Favourites: Save your frequently used addresses in favourites, saving you effort and time while making bookings.
- History: Have unlimited access to your history of past bookings.
- 24/7 Accessibility: Enjoy round-the-clock access to our booking platform, ensuring you can arrange your transportation whenever and wherever you need it.
- Real-Time Updates: Stay informed with real-time updates on the status of your bookings, ensuring peace of mind and hassle-free travel.
Experience the convenience and efficiency of the Happy Mobility app. Download it today from the Apple App Store or Google Play Store and enjoy seamless booking experiences tailored to your needs!
Can we track our ride on the Happy Mobility App?
Curious if you can track your ride with the Happy Mobility app? Absolutely! Our app offers robust tracking features for your convenience. Here’s what you need to know:
Effortless Ride Tracking:
- Real-Time Tracking: With the Happy Mobility app, you can track your ride in real-time, allowing you to stay updated on your driver’s location and estimated time of arrival.
- Share Your Location: Need to let others know your whereabouts? The app also enables you to share your ride’s location with friends, family, or colleagues for added peace of mind.
- Seamless Navigation: Say goodbye to navigation woes! The app provides seamless navigation to your destination, ensuring you arrive safely and on time.
Experience the convenience and peace of mind of ride tracking with the Happy Mobility app. Download it today from the Apple App Store or Google Play Store and enjoy seamless travel experiences at your fingertips!
Can we save our frequent addresses as favourites on the Happy Mobility App?
Simplify Your Booking Process with Favourite Addresses on the Happy Mobility App!
Curious if you can save your frequent addresses as favourites on the Happy Mobility app? Absolutely! Our app offers convenient features to streamline your booking experience. Here’s what you need to know:
Effortless Address Management:
- Save Favourite Addresses: With the Happy Mobility app, you can save your most frequently used addresses as favourites, such as home, work, or any other preferred locations.
- Quick and Easy Bookings: By saving your favourite addresses, you can expedite the booking process and make multiple bookings with just a few taps.
- Personalized Convenience: Enjoy personalized convenience with easy access to your saved addresses, eliminating the need to input them manually for each booking.
- Customizable Options: Update, edit, or delete your favourite addresses at any time to ensure they reflect your current needs and preferences.
Experience the convenience and efficiency of managing your addresses with the Happy Mobility app. Download it today from the Apple App Store or Google Play Store and simplify your travel arrangements with just a few taps!
Can we have a history of all our trips in the Happy Mobility App?
Access Your Ride History Anytime, Anywhere with the Happy Mobility App!
Curious if you can view your ride history on the Happy Mobility app? Absolutely! Our app keeps track of all your past trips for easy access and reference. Here’s what you need to know:
Convenient Ride History:
- Effortless Access: With the Happy Mobility app, your entire ride history is conveniently saved and accessible at any time.
- Transparent Records: Review detailed records of all your past trips, including dates, times, pick-up and drop-off locations, and more.
- Account Integration: Your ride history is securely linked to your account, ensuring seamless access whenever you log in.
Experience the convenience and transparency of accessing your ride history with the Happy Mobility app. Download it today from the App Store or Google Play Store and stay informed about your past journeys with ease!
Have More Questions? We’re Here to Help!
The questions and answers listed above cover some of the inquiries we receive regularly. However, if you still have unanswered questions or need further assistance, don’t hesitate to reach out to us. Our team is dedicated to providing you with the information and support you need. Here’s how to get in touch:
Contact Us:
- Reach Out: If you have any additional questions or concerns, feel free to contact us through our website, email, or phone number.
- Personalized Assistance: Our team is here to provide personalized assistance and address any inquiries you may have.
- Customer Support: We strive to ensure that all your questions are answered promptly and accurately, so don’t hesitate to reach out to us for assistance.
Your satisfaction and peace of mind are our top priorities. Get in touch with us today, and let us help you with any further questions or concerns you may have!
